At my6363, we believe gambling should be enjoyable entertainment, not a burden. We provide tools, guidance, and support to ensure every member can enjoy a responsible and controlled gaming experience.
For my6363, responsible gaming is not just a requirement to fulfil — it is a core value. We understand that for some people, gambling can be difficult to control. That is why we have built a platform that not only offers high-quality entertainment, but also equips members with the tools they need to stay in control.
Since the my6363 platform opened to Malaysian members, we have consistently prioritised user safety and well-being. We invest in monitoring technology, automated limit systems, and support staff training programmes so that every interaction with a member who needs help is handled with full empathy and professionalism.
Our principle is simple: gambling should be enjoyable entertainment, funded with disposable money — not money set aside for daily necessities — and must never be used as a way to solve financial problems. If you feel that playing is beginning to affect your daily life, my6363 is here to help.
Treat gambling purely as entertainment. Do not expect consistent profits or treat it as a primary source of income.
Decide on the amount you are willing to lose before starting a gaming session. Stick to that limit without exception.
Chasing losses often leads to even greater losses. Accept losses as part of the game.
Make sure gaming does not take time that should be spent with family, at work, on your health, or on social activities.
Never hesitate to ask for help. The my6363 support team is ready to help you find the right solution.
We provide a range of practical tools you can use directly from your account settings to maintain full control over your gaming experience
Set the maximum amount you can deposit within a given time period. Once the limit is reached, the my6363 system will automatically block further deposits until the limit period expires. This is the most effective way to control your overall spending.
Set a maximum duration for each gaming session. When the time limit is reached, the system will issue a warning and automatically log you out of your active gaming session. This helps you avoid playing longer than you realise.
Set the maximum loss amount you are willing to absorb per day, week, or month. Once this limit is reached, your account cannot place new bets for that period — protecting you from impulsive decisions you may later regret.
Need a short break? Use the game break feature to suspend your account for 24 hours, 48 hours, or up to 30 days. During this period, you cannot log in or place any wagers. Ideal for when you feel you need a little space to clear your head.
If you feel gambling has become a serious problem, you can apply for self-exclusion for a period of 6 months, 1 year, 3 years, or permanently. Your account will be fully suspended and cannot be reopened until the period ends — or not at all if permanent exclusion is chosen.
Review your complete history of bets, deposits, withdrawals, and time spent on the my6363 platform at any time. This full transparency allows you to assess your own playing patterns and make more informed decisions.
Our commitment is not just words — it is built into every aspect of the my6363 platform
The my6363 platform uses behavioural monitoring algorithms. If your playing patterns show risk indicators — such as a sudden spike in betting or unusually long sessions — our system will trigger a proactive review and recommendations.
The my6363 customer support team undergoes specialised responsible gaming training. They are ready to listen, help you understand the available control tools, and refer you to professional support resources if needed — without any judgement.
My6363 carries out a strict age verification process during registration and KYC. Individuals under 18 are not permitted to open an account. Accounts suspected of being owned by underage individuals will be suspended immediately while an investigation is conducted.
In-platform notifications will inform you of the time you have spent, the amount wagered during the current session, and when you are approaching your set limits. This information helps you make more informed decisions.
If a member shows signs of serious problem gambling, the my6363 team will connect them with professional counselling organisations in Malaysia that help individuals overcome gambling addiction — free of charge and in strict confidence.
Members who have activated self-exclusion or a game break are automatically removed from all promotional communications. my6363 does not send bonus offers or marketing messages to members who are in an active break or exclusion period.
Many people do not realise they have a gambling problem until the situation has become quite serious. An honest self-check is the single most important first step. Read through the questions below and ask yourself sincerely.
Have you ever bet more than you could afford? That is, using money meant for essentials like rent, bills, or food to gamble?
Do you frequently think about gambling even when doing other things — at work, with family, or when trying to sleep?
Have you ever chased your losses by continuing to bet, hoping to "break even"?
Have the people close to you — a partner, parent, or friend — ever expressed concern about your gambling habits?
Do you feel restless, irritable, or uncomfortable when you try to cut back or stop gambling?
Have you ever borrowed money, sold belongings, or done something you shouldn't have just to get money for gambling?
Has gambling ever caused you to miss work, neglect family responsibilities, or pass up important opportunities in life?
Understanding your risk level is the first step to taking the right action:
You play within set limits, rarely exceed your budget, and gambling does not affect your daily responsibilities. Keep up these healthy habits and use my6363's control tools as an added precaution.
You occasionally exceed your planned limits, are starting to think about gambling more often, or are using gambling to relieve stress. Now is the best time to activate deposit or session time limits on your my6363 account before the situation becomes more serious.
Gambling has already affected your finances, relationships, or mental health. You feel unable to stop even when you want to. Please activate the self-exclusion feature on my6363 and seek professional help immediately.
If you or someone you know needs help with a gambling problem, the following organisations provide free and confidential counselling services:
A straightforward process that can be completed in under 2 minutes directly from your account
Use your username and password to log in to the my6363 platform. Make sure you are on the official website to keep your account secure.
Click the profile icon at the top right of the platform, then select "Account Settings" or "Account Management" from the menu that appears.
In your account settings, look for the tab labelled "Responsible Gaming" or "Play Controls". This is where all control tools are available in one easy-to-access place.
Choose from deposit limit, loss limit, session time limit, game break, or self-exclusion. Each tool includes a clear description of how it works before you activate it.
Enter the value or duration you want, then confirm your selection. Limits that reduce your playing allowance take effect immediately. A confirmation email will be sent to your registered address for your records.
Review your limits and control settings periodically. Your needs may change over time. my6363 encourages you to revisit these settings every month to ensure they still suit your financial situation and lifestyle.
Answers to the most frequently asked questions by my6363 members about responsible gaming
My6363 provides a safe, fair, and enjoyable gaming environment. Register today and enjoy a playing experience enhanced by the industry's best self-control tools.